Refund Policy

At Forida (AU) Pty Ltd, we are committed to providing high-quality software solutions. However, due to the nature of software licenses, we have the following refund policy:

Non-Refundable Software Licenses
Once a software license has been issued and registered in the purchaser’s name, it becomes non-refundable. This is because Forida (AU) Pty Ltd purchases licenses on behalf of the customer directly from the software vendor, and the license is immediately registered under the purchaser’s name. As a result, we are unable to offer returns or refunds on activated licenses.

Consumer Guarantees
Our refund policy complies with Australian Consumer Law, which provides consumer guarantees that cannot be excluded. If the software you purchase fails to meet these guarantees (e.g., if it has a major defect or is significantly different from its description), you are entitled to a remedy, including a refund, repair, or replacement.

Exceptions
Refunds may be considered in exceptional circumstances, such as when a duplicate purchase is made or if there is a confirmed technical issue with the software that cannot be resolved by the vendor. In such cases, please contact us within 3 days of the purchase to discuss potential solutions.

Support and Assistance
If you encounter any issues with your software, our support team is available to help troubleshoot and resolve any problems. We are committed to ensuring that you get the most out of your purchase and will work closely with you to address any concerns.

Contact Us
For any inquiries regarding this refund policy or to request assistance, please reach out to our support team at hello@forida.com.au or use our live chat for immediate support.